We know that proximity to customers is essential to delivering a high-quality shopping experience. By offering a wide range of refurbished or pre-owned devices, we enable retail professionals to meet the expectations of customers looking for affordable and sustainable solutions.

We are proud to support refurbishers and resellers by providing them with products tailored to their needs.

Device Conditions

The devices offered are available in several conditions, each reflecting the level of use and the interventions carried out:

• New: The device is brand new and benefits from the manufacturer's direct European warranty. It has never been used and is supplied in the manufacturer's official packaging.
• Refurbished: The device has been audited by a partner. Non-functional parts have been replaced and the battery level is guaranteed. Depending on the partner, a warranty may be offered to the reseller. Data wiping has been carried out before the device was put on sale.
• Functional: The device has been partially tested by our teams to identify broken components. The network or battery have not been tested and may require replacement before resale by the refurbisher. No warranty is provided, except in the event of a failure upon receipt. Data wiping has been carried out before the device was put on sale. The refurbisher must inspect the device upon receipt and perform all necessary checks before putting it back on the market.
• To repair: Faults or damage have been identified by our teams. The faults are specified on the product sheet. Data wiping has been carried out before the device was put on sale. No warranty is provided, except in the case of a fault not mentioned in the product description. Batteries are never tested and are therefore considered potentially in need of replacement.

Cosmetic Grades

Refurbished devices are classified according to grades that reflect their cosmetic condition:

• Grade A: Device in very good condition, with minimal signs of wear. It may show slight scratches or scuffs but remains in excellent cosmetic condition.
• Grade B: Device in good condition, showing more visible signs of use, such as scratches or more noticeable marks.
• Grade C: Device in fair condition, with obvious signs of wear such as significant scratches or impacts.
• Grade MIX ABC: The customer may receive a device in a random grade among A, B, or C.

Commercial Reminder

Excerpt from the General Terms and Conditions of Sale (Article 16):

• The range of functional devices (Pre-Owned) offered on UTOPYA is intended exclusively for refurbishers. Under no circumstances may it be resold directly to the end user.
• The refurbisher undertakes to comply with the legislation applicable in the country where the device will be put back into circulation. This notably includes carrying out full functionality tests to ensure compliance with legal safety obligations and with the use that consumers may legitimately expect.
• The return of a device is not authorized unless it does not comply with the conditions mentioned above.